FAQ for X-Artwear.com

 

Shipping & Delivery

What are your deliverycosts?

We deliver free all over the world

 

Do you ship internationally?
Yes, X-Artwear is proud to offer free shipping to almost every country around the world.
We don’t ship to some countries because of legal restrictions or shipping carrier limitations. 

The list of restricted countries may change depending on world events, but for now, we don’t ship to the following destinations: 

• Crimea, Luhansk, and Donetsk regions in Ukraine

• Russia

• Belarus

• The Gaza Strip region in Palestine

• Ecuador

• Cuba

• Iran

• Syria

• North Korea 

Please note that Russia’s war in Ukraine severely limits shipping to Ukraine. 

How soon will my order be shipped?

After your order is placed, we generally require 1 to 3 business days for shipping, but, our goods are printed on demand, so always calculate 3 to 5 days extra for the production process,(the printing and sewing of your order) dependant the provider. Normally, and according to our experience the whole process takes between 7 and 15 working days.(we live in Spain, Europe) We work with providers in Europe and USA 

Do you deliver to PO BOX addresses?
We can deliver to PO BOX addresses only via registered post, since courier companies are not able to deliver packages to PO BOX. We can, also, deliver to your residential address or at your work place. If you choose to have your package delivered at work, please make sure that someone will be available to take receipt of the goods. Also, it’s always a good idea to add your company name to the shipping address in order to help the driver find you easily.

What are the charges for shipping?
We offer Free Shipping on all orders.

What shipping methods do you offer?
Orders are normally shipped by Registered Post.

Are there any additional customs duties or taxes chargeable on my order?
Some orders delivered outside the European Union may be subject to customs duties or other taxes. These are charged by your national customs authorities when your order arrives in your country and they vary from country to country. Orders delivered within the European Union are free of duty and taxes. If the order be dispatched and customs fees and duties are refused the goods will be returned back to us. We hold the right to deduct the shipping fee and return charges from the refund amount.

What’s the delivery time for my order?
Delivery times may vary depending on your national postal service and the destination country and the policy of our providers ( in the US and Europe ) Be aware that our shop is a print on demand shop, what means that after you’ve ordered we start printing, sewing, packaging and at last the shipment, so all together you must count on 7 to 15 working days in total. Our experience (we live in Spain) is that up on until now we always got our samples between 5 and 10 working days (depending on the different providers) If you still have any questions; feel free tocontact us at info@x-artwear.com

Can my parcel be redirected to a different address?
For your security, we aren’t able to change the shipping address your package is being shipped to. If you’re not available when the driver attempts to deliver the package, our carrier will either leave a note advising how to arrange a redelivery if signature is required to receive the package or it will leave the package at the front door if signature is not required for the delivery.

I am not available when my order arrives. What happens?
If no one is available when your order arrives to your place and adult signature is required for package delivery, the carrier agent or the postman will try to deliver the package the next day, or they’ll leave a note on how you can collect the package. If signature is not required, then the courier will leave the package at the front door. Signature service is not available in all countries and is not used in every shipment. It can be added as a service upon request. If you know that nobody will be present at home, it is necessary to make alternate plans. For instance, you could designate a secure location where the items can be left or arrange for a neighbor to accept the delivery. In such a scenario, when our courier delivers the items to the designated safe place or the neighbor’s address, it fulfills our delivery responsibilities.
Notice that, our courier may leave the item with anybody at the address you have given us for delivery, provided that they are or appear to be at least 18 years of age.

Tracking ID seems to get stuck. Why?
Due to current situation worldwide, sometimes Post Services do not provide any information or scans of the package, so that is the reason that the tracking ID status is not being updated. Also, notice that Postal services don’t update the system unless the parcel reach the Local Post Office of the final destination. You can, also, contact with your Local Carrier to provide to you faster and more accurate information than the tracking number shows for your better update.

FAQ for X-Artwear.com, Orders & Payment

How can I place an order?
Click on the user icon at the right top corner and make a new account by selecting “Register”. If you already have one, click on “Sing in”. Enter your e-mail and the password you wish to have in our e-store. Tick the box “I agree to have my personal data processed as follows. For more information – Visit our Privacy & Security section” & also tick the Anti-bot validation. You have now successfully created your account in Paulsartworld, then choose the product you wish to buy, select the size and click “Add to cart”. If you want to purchase more products, select “Continue Shopping”. Otherwise select “View Bag”.
If you have a coupon code, enter it in the section “Coupon code”. If not, select “Proceed to Checkout”. Enter your billing address and tick the box “I agree to have my personal data processed as follows. For more information – Visit our Privacy & Security section”. If your billing and shipping addresses are the same then select yes. If not, enter your shipping address Select the shipping method you want. Select the payment method. You can also leave a comment if you want to, in the “You can leave us a comment here” space. Select “proceed to check out”. You will then be redirected to either………..????? or to the bank (if you chose Credit Card as payment method). Proceed with the payment. You will then receive an e-mail that will notify you if your payment is successfully completed.

I’m having difficulty placing an order, can you help?
If you have any difficulty placing your order, follow the steps provided in the section “How can I place an order”. Otherwise. please contact info@x-artwear.com and we will be happy to support you.

My payment was declined. What should I do?
If your payment has been declined, please try to place your order again. If your payment is still being declined make sure that you follow the steps below:
– Check the card details that you are providing during check-out to make sure that are correct.
– Make sure that you entering the security code correctly. (The three-digit number on the back of
your Credit Card.)
– Make sure that you are using a card that is valid and not expired.
– Make sure that the card has the sufficient amount needed in order to complete the payment. Also, reassure that you are entering the correct one-time password (3D Secure) provided from your bank during the check-out process for your security. Keep in mind that in every try you will get a different password.
– Your Card Issuer may have declined the payment. Therefore, since we can’t know the reason of this happening, the best way is to contact them or your bank.
If none of the above is the reason, try paying with
a different card.

Can I change my order once placed?
Once your order is confirmed, we cannot proceed to any changes.( The print on demand provider starts processing directly after you ordered)

Can I place my order over the phone?
Unfortunately, we do not accept phone orders. We only accept orders from our website https://www.x-artwear.com

Which are the payment options?
paulsartworld accepts the following types of payment. These are:
– Credit Cards
– Debit Cards
– Apple Pay
– Google Pay
Ordering online with us is safe and secure! We provide a method of interaction with our customers that is 100% secure and does not compromise your bank card information. You can feel confident using your credit card to purchase from our website.

Do you accept cash-on-delivery orders?
Unfortunately, we do not accept cash-on-delivery as a payment method. All orders must be paid in full before the print on demand process starts.

What currencies can I use for payment?
We only accept payment in euros (€). However, upon selection of the preferred currency we provide you with an approximate conversion. Please note that your transaction will be subject to the Current Currency Conversion, which fluctuates daily, and your bank may charge you an International Transaction Fee.

How can I check the status of my order?
Once your order is placed successfully you will receive a confirmation e-mail with all orders’ details. You can also check the status just by logging in to your account, click on “My Orders” and check your latest order.

Can I track my order?
Once your order is shipped successfully, you will receive a confirmation email with all shipments’ details. To track your order, simply click on the link provided on this e-mail to view the up to date tracking. You can also have access from your account, just by clicking “My Orders”.

A product was missing from my order, what should I do?
We recommend you that you don’t receive packages when they are slightly damaged. We have no responsibility for the damage caused. However, if an item is missing from the order, please contact us at at info@x-artwear.com providing the order number, your name and also the code of the missing product. We’ll get back to you the soonest possible in order to resolve the issue.

Does my order include VAT?
Goods are charged at the price shown on the product page on the date the order is placed, free shipment and the VAT is included. All prices are correct at the time of publication. Please, notice that for EU countries, VAT is indicating with the VAT of your country.

What’s my size?
In the description of every product we write how it fits (slim fit, comfortable etc.)and we tell you often what our experience with the sample was. Under the title, you click on size guide and than you’ll see a extensive size guide but… we have two providers with a bit different guidelines (strategies) So, if there is no guideline symbol under the title, you’ll find it in the description!

Be aware that not every item has the same guideline and also different items of one provider are not always with the same guideline! If you have a more specific question, or you are still concerned about which size is best for you, please feel free to email us at at info@paulsartworld.eu

Colours do not look the same as in the images on your site. Can you help?
We are always trying to offer the best display quality we can. Images on our website have the best resolution and are totally matched with the original colour of any product. We try to show you with real photos how it looks but …there can always be a slightly differant coloursettings. The best colours of an item You’ll fseevin the flat Mock-ups, but still …there can be a slightly small differance.We are not responsible for any differences due to the display device (pc, laptop, cell phone, etc.)

The item I want is out of stock. When will you get more in?
Certain items may temporarily be out of stock of the provider and we are working hard on it to make it available again. Most of the time we show it with the productdescription if one size is not available. However, sometimes, certain items may be permanently canceled from our production. If you have a question on a particular style, please email at at at info@x-artwear.com
Can I save items in my shopping bag and buy them later?
All items are sold on print on demand basis. This means items you have in your shopping bag may
not be available later. The only way to reserve those items is to complete your order. Although
you can always add and save items to your wish list and buy them later!

How can I purchase a gift card? How does it work?
Gift Cards are not available. 

FAQ for X-Artwear.com Returns & Refund

Can I return a product if I change my mind?
Sorry, our goods are specially made for you after you’ve ordered, print on demand, so we can’t accept returns, but if there is something wrong with your order (size, colour, print) please contact us at info@x-artwear.com
Can I replace an item that I received?
Unfortunately, no replacements are being made Accept if it isn’t what you ordered. contact info@x-artwear.com
How can I return an item(s)?
In order to return your goods,(when it’s not all right, wrong size, fault of print etc.) you have to contact us at info@x-artwear.com
Is the return free of charge?
The return package is at your own cost and no Return Label is provided.

Where should I ship my return?
The shipping address that you have to ship the returned package depends on where you are located. In order to request a return, please contact us info@x-artwear.com

Once you receive my return how will I been informed?
As soon as we receive your parcel we will first inspect the item(s) that you have returned and then you will receive an e-mail with the approval and the refund of the purchased item(s). Notice, that postal costs will be refunded only in case of faulty items.

I got a refund after my order is placed. Why?
If you have received a refund after the order has been placed successfully, that means an item was out of stock and the amount of this item has been refunded. In order to check which item was out of stock you can check your mailbox or you can just login in to your account, click on “My Orders” and then click on your order’s number.

I got an e-mail that my order has been refunded but I haven’t got my money yet. What should I do?
Since your order has been partially or fully refunded, it takes up to 2-3 business days for the amount to appear in your bank account. It depends on your Card Issuer and your bank’s procedures.